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Five phone interview tips to get a job at a nursing agency
First Choice Care • August 24, 2021
In-person interviews are becoming less common for nursing agencies, with more employers leaning toward phone and video sessions instead. Nursing agencies may conduct phone interviews for several reasons. They are cost-effective and allow for an extended reach to find the best candidates. Preparing for an interview in any format can be stressful. Here are five phone interview tips for assistants in nursing, enrolled nurses, registered nurses, and midwives interviewing with nursing agencies.
Use a high-quality phone
Mobile phones are notoriously unreliable. They drop calls, lose service, and sometimes cut in and out depending on your data signal. Voice quality also is less than desirable when using mobile devices, especially if on Wi-Fi. You want your call to be clear so the interviewer does not mishear any of your responses.
Avoid placing the call on speakerphone. It can affect how well you hear. Plus, you risk the interviewer hearing any background noise in your environment.
Practise answers to common questions
A good rule of thumb is to spend some time practising answers to some of the most common questions asked of prospective agency nurses. Here are some examples you may come across during the interview process, whether held in person or on the phone.
- Why did you choose a career in nursing? This is a catch-all question most healthcare employers ask nursing candidates. Honesty is the best policy when it comes to answering. Most nurses go into their field because they have a desire to help others. If you are passionate about administering care, speak up and make it known. Interviewers lean toward those who have a true calling for their work.
- How do you handle a patient who is not satisfied with their care? In the age of ratings and reviews, agencies can lose out on new clients if they receive enough low patient satisfaction scores. Part of delivering quality care is the ability to deal with dissatisfied patients. Asking nurses this question is a good test of their problem-solving skills, which are important for many aspects of the job.
- Do you practise self-care? This is an important question as well. Agency nurses who are burned out compromise the quality of care they give others. This also is a gauge of how well nurses can handle their emotions in a trying situation.
Get your game face on
It can be tempting to do a phone interview in your PJs, but we recommend against it. Take time to shower and dress, and never lay in bed while on the phone. There is no need to dress to the nines, but how you behave can set the tone for your entire interview.
Avoid food or drinks
It can be tempting to eat or drink while you are interviewing on the phone since the person on the other end of the line cannot see you. While they are not looking at you, they still can hear you. Eating and drinking sounds are louder than most people realise. You may think you are being discreet, but chances are, the interviewer will pick up on it. The only exception to this is if you have a dry throat or begin coughing while speaking. It is unfortunate, but it can happen. If it does, politely excuse yourself for a moment and take a drink of water before resuming the interview.
Never express negativity
Even if your last job was the worst experience, keep any ill thoughts you have about your last employer and fellow employees to yourself. Even if you are asked a direct question like, “what do you dislike about nursing?” find a way to frame your answer that does not sound negative.
Joining our team
First Choice Care welcomes qualified nurses to our agency. We have casual nursing and midwifery roles available. Apply now to join our team.
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So, you’ve nailed your application and interview—congrats! But before you can start picking up shifts as a casual nurse or healthcare worker, there’s one final (and very important) step: completing your compliance and credentialing requirements. Many applicants underestimate the time it takes to get their paperwork in order, and missing even one required document can delay your start date. To ensure a smooth onboarding process, here’s a checklist of the most common compliance mistakes and how to avoid them. Not Providing the Right References Your referees play a crucial role in verifying your experience and suitability for agency nursing. However, many applicants make the mistake of: Providing personal references instead of professional ones Listing references who haven’t supervised them in the last 12 months Forgetting to notify their referees that they’ll be contacted What You Need to Do: Submit 3 referees with their current phone number and email address Ensure referees have directly supervised you in the role you’re applying for within the last 12 months Contact your referees in advance and let them know they’ll receive an email or call from First Choice Care Missing Critical Proof of Experience If you’re applying as an Enrolled Nurse (EN) or Registered Nurse (RN) student, you’ll need to prove your recent clinical experience. A common mistake is not providing the right documents or thinking placements alone will count. What You Need to Submit: 2 x recent ANSAT reports or University Transcript (for EN/RN students only) 2 x recent payslips (from the same role you’re applying for—important for verifying recent experience!) Forgetting to Upload Key Qualifications Many applications stall because nurses and healthcare workers forget to upload their essential qualifications. Make sure you provide: Copy of your relevant certificates (Postgraduate Certificate, Bachelor, Diploma) Current AHPRA Registration (For nurses only—check your renewal date!) Not Completing Background Checks Your police clearance and working permits are non-negotiable for agency roles. A common mistake is not having the correct up to date documents or having the documents ready to go. What You Need to Submit: Certified Copy of a Current National Police Clearance (Dated within the last 6 months & clear of disclosable outcomes. Current Blue Card with Yellow Card Exemption (Required for Disability Support Workers only) Working with Children’s Permit (If applicable to your role) Proof of Work Rights in Australia (Passport, Australian birth certificate, or Confirmation of Enrolment for student visa holders) Not Meeting ID Requirements Not providing the correct identification and clear headshot is a common roadblock in onboarding. You need to provide at least 100 points of ID, such as: Passport (70 points) Australian Driver’s Licence (40 points) Marriage Certificate or Change of Name Certificate (25 points) What You Need: A clear headshot from the shoulders up for your ID badge. Think passport photo, not selfie. Not Submitting Immunisation & Health Clearance Records You’ll need documentation proving immunity to: Hepatitis B (Serology results with titre level OR record of 3 completed vaccinations) COVID-19 (Evidence of vaccinations required) Hepatitis A (If required for your role) Measles/Mumps/Rubella (MMR) (Serology results OR record of 2 completed vaccinations) Diphtheria/Pertussis/Tetanus (DTP) (Vaccination within the last 10 years) Varicella (Chickenpox) (Serology results OR record of 2 completed vaccinations) Fluvax (Yearly dose—mandatory for Aged Care, Community, and Disability roles, highly regarded for Acute nurses) Tuberculosis Clearance (BCG, Mantoux results <5 OR negative, QuantiFERON result required if applicable) Relevant certificates required: First Aid Certification (Must be completed within the last 3 years) Don’t Let Paperwork Hold You Back! Completing compliance might seem overwhelming, but getting it right the first time will speed up your onboarding and help you start working faster. Triple-check that all required documents are submitted in full Contact your referees in advance to avoid delays Make sure your police check, AHPRA registration, and immunisations are up to date Respond promptly to emails requesting additional documents Tip: Keep a digital folder with all your credentials handy, so you can upload them quickly when applying for roles. Conclusion Completing your compliance and credentialing requirements correctly is an important step in getting started with First Choice Care quickly. Review your compliance and credentialing documentation and match it to this list to ensure you're getting it right the first time. Then you'll be ready to start picking up shifts and enjoying the flexibility that agency nursing offers. Ready to join First Choice Care, Australia’s most supportive nursing agency? Check out our current roles or register your interest here .
Introducing our nurse of the month for March 2025 – Aisling! Congratulations, you’ve been working hard to deliver exceptional care to your patients. We’re really excited to present you with this reward. If you want to learn more about Aisling’s time with First Choice Care, check out her interview below. What do you like most about First Choice Care? I love working for First Choice Care as they are a great team. From signing up to providing full-time hours they are always helpful, supportive and understanding. Why did you want to be a nurse? My Dad was my inspiration to become a nurse, seeing him in hospital and his positive outlook on life no matter what cards he was dealt made me want to be there to care for people, to bring them some sort of normality in a very abnormal setting. Every day is worth going to work for when you can see patients making progress or be there to comfort those who are in their final days along with their families. Being an advocate for patients and ensuring they get the care they deserve is what is most important to me. What has been the highlight of working with First Choice Care? First Choice Care have given me the opportunity to gain huge experience. I have the opportunity to work in different facilities and in different specialties learning something new in each one. Would you recommend First Choice Care to other nurses and why? I already have! First Choice Care will always do their best by their nurses; you get to speak to the same people and you're not just a number with a space to fill. The allocations team really are amazing at what they do!
Are you ready to start working as a casual nurse with a leading nursing agency like First Choice Care? That's a great choice! Agency nursing offers unmatched flexibility, variety, and control over your shifts. But, when applying many nurses unknowingly make small mistakes that can cost them an interview. To help you avoid these pitfalls, we’ve compiled a list of the most common (and easily avoidable!) mistakes nurses make when applying for casual work. Typos & Incorrect Contact Details Imagine this: You’ve submitted your application, your experience looks great, but when the recruiter tries calling you calling... the phone number doesn’t work. Or worse, your email address is missing a letter, and you miss that interview invite. Fortunately, these are easy to fix. Common mistakes: Incorrect phone number or email address Not checking voicemails or unknown numbers Emails from the agency going to your spam folder Double-check your contact details before hitting submit. A small typo in your phone number or email can mean missing out on an interview. Make sure your voicemail is set up too and remember to check them. Not Meeting the Minimum Clinical Experience Requirement Unlike graduate programs or permanent hospital roles, casual nursing jobs require applicants to have a minimum amount of clinical experience. This is to ensure that agency nurses can step into different healthcare settings with minimal supervision. Common misconceptions: Thinking that newly graduated nurses can apply without any post-grad experience Assuming that clinical placements during university count toward the required hours Forgetting to clearly list your experience on your CV First Choice Care typically requires nurses to have a minimum of 12 months of recent clinical experience in their specialty (this can vary based on role and location). Before applying, check that you meet the minimum experience requirement listed in the job ad, this experience is clearly stated in your CV and you're able to provide evidence of this experience. If you’re unsure, reach out to the First Choice Care recruitment team! Sending a CV That’s Too Long (or Too Short) Your CV should highlight your nursing experience, skills, and qualifications clearly and concisely—but many applicants go wrong here: Too much detail: Listing every duty from every job you’ve ever had can overwhelm recruiters. Too little detail: A bare-bones CV that just lists job titles without responsibilities or specialties may not stand out. Ideal CV length: 1-2 pages, with clear sections on qualifications, clinical experience, and key skills. Bonus Tip: Tailor your CV for agency work by including: Years of experience in each role (e.g., “XXX hours in an acute ward”) Range of settings you’ve worked in (e.g., hospitals, aged care, community) Specialised skills (e.g., ICU, paediatrics, wound care) Using a Generic or Outdated Cover Letter Cover letters are not always required but if you do choose to send a cover letter keep it brief and personalised. Mention why you’re interested in agency nursing, your flexibility, and what you bring to the team, this is especially important if you are new to working as an agency nurse. If you have specific preferences, such as type of facility or shifts, the cover letter is a great place to include that information. Conclusion Getting your application right is the first step to starting your journey as an agency nurse. With these tips, your application is sure to stand out and get you through the recruitment process quickly. Ready to join First Choice Care, Australia’s most supportive nursing agency? Check out our current roles or register your interest here.
